Terms of Service & Privacy Policy

Effective Date: [7/31/26]

Welcome to Bug Away (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, online services, and interactions with Bug Away. By accessing our website or requesting services from us, you agree to these Terms.

1. Acceptance of Terms

By using this website or engaging Bug Away for pest control services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Changes become effective when posted on this website.

2. Pest Control Services

Bug Away provides residential and commercial pest control services, including one-time treatments and recurring pest management programs.

All services are performed by trained personnel in accordance with applicable North Carolina laws, regulations, pesticide product labels, and industry standards.

3. Estimates and Service Requests

Requests submitted through our website, phone, text message, or other communication channels do not guarantee service availability or establish a binding agreement until confirmed by Bug Away.

Any estimate provided before an inspection or treatment may be subject to change based on pest conditions, property conditions, accessibility, infestation severity, and required treatment methods.

4. Customer Responsibilities

To help ensure effective pest management, customers agree to:

Provide accurate information regarding pest activity and property conditions.
Provide reasonable access to areas requiring inspection or treatment.
Follow preparation instructions provided by Bug Away.
Inform Bug Away of pets, children, medical concerns, sensitive occupants, or other conditions that may affect treatment.
Follow all post-treatment instructions provided by technicians.

Failure to follow preparation or treatment instructions may reduce service effectiveness.

5. Treatment Results Disclaimer

Pest control involves managing living organisms whose activity can be affected by weather, environmental conditions, sanitation, neighboring properties, construction, and other factors outside Bug Away’s control.

While Bug Away will perform services using reasonable professional practices, we do not guarantee complete elimination of all pests in every circumstance unless specifically stated in a written service agreement.

6. Recurring Service Plans

Customers enrolled in recurring pest control programs authorize Bug Away to provide scheduled services according to the agreed service plan.

Recurring services may continue until canceled according to the cancellation terms provided at enrollment.

Customers may be responsible for charges associated with completed services before cancellation becomes effective.

7. Payments

Customers agree to pay all charges associated with requested services according to the payment terms provided by Bug Away.

Failure to make required payments may result in suspension or termination of services.

8. Cancellations and Rescheduling

Customers should provide reasonable notice when canceling or rescheduling appointments. Cancellation policies may vary depending on the service agreement selected.

9. Pesticide Use and Safety

Bug Away uses pest control products according to manufacturer instructions and applicable regulations.

Customers are responsible for following all safety instructions provided before, during, or after treatment, including any required re-entry periods.

10. Website Use

You agree not to:

Use this website for unlawful purposes.
Attempt to interfere with website operation or security.
Submit false or misleading information.
Copy or distribute website content without permission.

11. Intellectual Property

All website content, including text, logos, graphics, images, trademarks, and other materials, belongs to Bug Away or its licensors and may not be used without written permission.

12. Third-Party Links

Our website may contain links to third-party websites. Bug Away is not responsible for the content, policies, or practices of third-party websites.

13. Limitation of Liability

To the fullest extent permitted by law, Bug Away shall not be liable for indirect, incidental, consequential, or special damages arising from website use, service delays, pest activity, or circumstances beyond our reasonable control.

14. Governing Law

These Terms shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.

15. Contact Information

Questions regarding these Terms may be directed to:

Bug Away
[Business Address]
[919-885-1900]
[Info@bugawaync.com]

Privacy Policy

Effective Date: [7/31/2026]

Bug Away (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or requesting pest control services.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect information including:

Name
Phone number
Email address
Mailing or service address
Property information
Pest concerns and service details
Appointment information
Payment-related information
Communications between you and Bug Away
Information submitted through website forms
Website usage information, including IP address, browser type, and cookies

2. How We Use Information

We may use collected information to:

Schedule and provide pest control services.
Contact customers regarding appointments and service updates.
Provide estimates and customer support.
Process payments.
Improve our website and services.
Send promotional offers, newsletters, and marketing communications when permitted by law.
Maintain business records and comply with legal obligations.

3. SMS/Text Messaging

By providing your phone number, you consent to receive text messages from Bug Away regarding appointments, service updates, account information, and promotional communications where permitted.

Message and data rates may apply. Message frequency varies.

You may opt out of marketing text messages at any time by replying “STOP.” You may request assistance by replying “HELP” or contacting us directly.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze visitor activity, and understand how users interact with our website.

These technologies may collect information such as pages visited, device information, and general usage patterns.

5. Sharing of Information

Bug Away may share information with trusted service providers who assist with:

Scheduling
Payment processing
Website hosting
Analytics
Customer communication

We do not sell personal information to third parties.

We may disclose information when required by law or necessary to protect our rights, safety, or property.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer information only as long as necessary for business purposes, legal requirements, recordkeeping, and service management.

8. Your Choices

You may request updates, corrections, or deletion of certain personal information by contacting Bug Away.

You may also unsubscribe from marketing communications at any time.

9. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

Bug Away may update this Privacy Policy periodically. Updated versions will be posted on this website with a revised effective date.

11. Contact Information

Questions regarding this Privacy Policy may be directed to:

Bug Away
[Business Address]
[[919-885-1900]
[info@bugawaync.com]